Product Guarantee
We provide support and counselling to our customers, while the product’s guarantee is the responsibility of the manufacturers.
Returns
- The customer that acts as a consumer may freely cancel the contract within 14 days from the date of receipt of the products (in accordance with Article 6 of Decree-Law Nº 143/2001 of April, 26).
- Cancellation of the Contract is subject to the products being returned at the same state in which they were delivered, after which the user will be repaid the full price paid for the products.
- Return is at the expense and risk of the customer, and must include all instruction manuals, documents and packaging materials.
- Payment for any damaged products, that are not in the same condition as when received by the customer, or that have been used beyond simply opening the packaging, shall not be reimbursed.
- This applies only to online or telephone distance sales.
Feel free to contact us, if you need additional informations.
